Refund policy

Our Promise to You

At Voltyr, we sell genuine, expert-vetted electronics, and we stand behind every order. If something isn't right, we'll make it right, with real people, clear rules, and no runaround. This page explains exactly how returns, exchanges, and refunds work, so you know what to expect before you ever click "buy."

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. That's plenty of time to set up your gear, test it in your actual setup, and decide whether it's the right fit. If you're not sure whether you're still within the window, just email us and we'll check your delivery date.

What Qualifies for a Return

To be eligible, your item needs to be:

Unused and in like-new condition, with no signs of wear, damage, or heavy handling
In its original packaging, including the retail box, inner packaging, manuals, cables, and all included accessories
Complete, with all freebies, bundled items, and protective materials that shipped with it

We understand that opening a box is part of checking that something works. A quick power-on test is fine. Items that have clearly been used, modified, or damaged after delivery can't be accepted for a standard return.

How to Start a Return

Starting a return is simple, and you'll always talk to a real person:

Step 1: Email our support team with your order number and the item(s) you'd like to return. A brief note about why helps us improve, but it's never required.
Step 2: We'll reply with return instructions and the shipping address for your return.
Step 3: Pack the item securely in its original packaging and ship it back using a trackable method.

Please don't send anything back before we've approved your return. Unauthorized returns can be delayed or lost, and we want to protect you from that.

Return Shipping Costs

For standard returns (changed your mind, ordered the wrong model, found a better fit), the customer covers return shipping. We recommend a trackable service and insuring higher-value items, since you're responsible for the package until it reaches us.

If your item arrived defective, damaged, or was the wrong item, we pay for everything, including return shipping. See the section below.

Refund Timeline

Once your return arrives at our facility, we inspect it and process your refund within 3 to 10 business days. Here's how it works:

We'll email you when we receive your return and again when your refund is issued.
Refunds go back to your original payment method.
After we issue the refund, your bank or card provider may need a few additional days to post it to your account. That part is outside our control, but if it's been more than a few days, contact us and we'll help track it down.
Original shipping charges are non-refundable on standard returns, unless the return is due to our error.

Exchanges

Want a different model, size, or color? We're happy to help you land on the right gear. To exchange an item:

Email support with your order number and the item you'd like instead.
We'll confirm availability and walk you through the process. Our team can also give honest guidance if you're torn between options.
Return the original item following the steps above. Once it's received and inspected, we'll ship your replacement.

If the new item costs more, we'll invoice you for the difference. If it costs less, we'll refund the difference. If the item you want is out of stock, we'll offer a refund or a comparable alternative, your choice.

Damaged, Defective, or Wrong Items

Receiving the wrong product or one that doesn't work is on us, not you. If this happens:

Email us as soon as possible with your order number and a description of the issue.
For damage or wrong items, include clear photos of the product, the packaging, and the shipping label. This helps us resolve it fast and file any needed claims with the carrier.
We'll send you a full replacement at no cost to you, including shipping both ways. If a replacement isn't available, we'll issue a full refund instead.

Because every Voltyr product is genuine and verified, a defective unit is rare, but when it happens, we won't make you fight for a fix.

Non-Returnable Items

A few categories can't be returned for safety, hygiene, or practical reasons:

Final-sale items: Anything marked "Final Sale" at the time of purchase can't be returned or exchanged, unless it arrives defective or incorrect.
Custom or made-to-order items: Products built, configured, or personalized for you aren't eligible for return, unless they arrive defective or incorrect.
Opened hygiene-sensitive items: For safety and hygiene, items that go in or on the ear or body, such as earbuds, in-ear monitors, and ear tips, can't be returned once opened or used, unless defective.
Digital products and gift cards: Software licenses, digital codes, and gift cards are non-refundable once delivered or redeemed.
Items returned late or damaged by use: Products returned after the 30-day window, or showing signs of use, damage, or missing parts, may be declined or subject to a partial refund.

If you're unsure whether something is returnable, check the product page or ask us before you buy. We'll always give you a straight answer.

Questions? Talk to a Human

We're enthusiasts who love this stuff, and we're here to help whether you're returning something, swapping it, or just trying to figure out what to get instead. Email our support team with your order number and we'll take it from there. Buying with confidence means knowing someone has your back, and at Voltyr, we do.