Shipping policy

At Voltyr, we know that when you order new gear, the wait is half the excitement and half the anxiety. This page spells out exactly how your order gets from our shelves to your setup: how long it takes, what it costs, and what we'll do if anything goes sideways. Every Voltyr order ships with the same care we put into verifying the products themselves.

Order Processing Time

Once you place your order, our team inspects, packs, and prepares it for shipment within 1–2 business days. Business days are Monday through Friday, excluding public holidays. Orders placed after business hours, on weekends, or on holidays begin processing the next business day.

Because we verify our products before they go out, a small number of orders (especially during major launches or sales events) may take slightly longer. If that happens, we'll email you so you're never left guessing.

Standard Shipping Timelines

After your order ships, delivery times depend on where you live:

  • Domestic (United States): 3–7 business days
  • International: 7–21 business days

These estimates begin once your order has shipped, not when it was placed. Add the 1–2 days of processing time for your total expected window. Delivery times are estimates, and occasional carrier delays, severe weather, or customs processing can add time.

Shipping Costs

  • Free shipping on all orders over $50
  • Orders under $50: shipping is calculated at checkout based on your location and the size and weight of your order

You'll always see your exact shipping cost before you pay. No surprise fees at the last step.

Tracking Your Order

As soon as your order ships, we'll send a confirmation email with your tracking number and a link to follow your package in real time. If you don't see it within 2 business days of placing your order, check your spam or promotions folder first. Still nothing? Reach out and we'll sort it out right away.

Where We Ship

We ship to customers across the United States and to many international destinations. Available countries appear at checkout, so you can enter your address and see your options and shipping rates before committing. If your country isn't listed, contact us. We're always looking to expand where we can ship reliably.

Please note that some products, such as items with batteries or specific regulatory restrictions, may not be eligible for shipping to certain regions. If that applies to your order, we'll let you know before it ships.

International Duties, Taxes, and Customs

For international orders, customs duties, import taxes, and brokerage fees are determined by your country's regulations and are the responsibility of the customer. These charges are not included in your order total at checkout and are typically collected by the carrier or customs authority at delivery.

Fees vary widely by country and product type, so we recommend checking with your local customs office if you're unsure what to expect. Voltyr has no control over these charges and can't predict or reduce them.

Lost Packages

If your tracking shows delivered but you can't find your package, or tracking hasn't updated for an unusually long time, here's what to do:

  • Check around your property, with neighbors, and with your building's front desk or mailroom
  • Allow 24 hours, as carriers sometimes mark packages delivered slightly early
  • Contact us with your order number, and we'll open an investigation with the carrier

If we confirm that your package is lost in transit, we'll work with you on a replacement or refund. You won't be left chasing a carrier on your own.

Damaged or Incorrect Items

We pack every order carefully, but transit can be rough. If your order arrives damaged or you receive the wrong item:

  • Contact us within 7 days of delivery with your order number
  • Include clear photos of the product, the packaging, and any visible damage to the box
  • Keep all original packaging until your claim is resolved

Once we've reviewed your claim, we'll make it right with a replacement or refund, and we'll cover return shipping where applicable. Reaching a real person who can help is a core part of how we operate.

Address Accuracy

Please double-check your shipping address at checkout. If you spot a mistake after ordering, contact us as quickly as possible. We can often correct it before the order ships, but once a package is in the carrier's hands, changes may not be possible. Packages returned to us due to an incorrect or incomplete address may incur additional reshipping charges.

Questions? We're Here to Help

If anything about your shipment is unclear, or you just want a status check, our support team is happy to help. Reach out through our Contact page with your order number, and a real person will get back to you promptly. We want every Voltyr order to arrive safely, on time, and ready to plug in.